CWG has developed the REaCT Training program to prepare private and public sector personnel to safely and effectively manage a challenging situation or a critical incident by applying the REaCT principles. The REaCT training program is a customizable product that is tailored to the individual needs of each of our clients. The program introduces the REaCT principles and how the principles relate to the learner’s role in their organization.

The program provides the learners with a comprehensive understanding of the authorities and laws that apply to their position, as well as a review of the policies and procedures of their organization. The program includes a communication and negotiation workshop that focusses on de-escalation strategies, mental health awareness and incident management. The communication and negotiation workshop will prepare the learners for the Dynamic Simulation Training (DST) that follows. During the DST, the learners will be required to apply the knowledge and skills that they have acquired throughout the program.

Through DST, the CWG team will create a lived experience for the learners using live actors and scenarios based on actual incidents that have affected their organization.

REaCT Training System

1. Distance = Time

2. What Do I See?

3. What Do I Need to Do?

4. Do I Need to Do It Right Now?

5. How Can I De-escalate or Prevent This Situation from Escalating?

Distance = Time

  • Enables critical thinking

  • Reduces risk of physical injury to employees, customers and the subject

  • Reduces stress and anxiety

  • Prevents self-induced jeopardy

What Do I See?

  • Determine what type of situation is taking place

  • Identify threats to employees, customers and the subject

  • Identify physical barriers and escape routes

  • Recognize people in crisis

What Do I Need to Do?

  • Awareness of responsibilities

  • Corporate policies

  • Identify the solution(s) to the problem (resolution)

  • Obtaining help and resources

Do I Need to Do It Right Now?

  • Recognizing imminence

  • Management of imminence

How Can I De-escalate or Prevent This Situation from Escalating?

  • Model behaviour

  • Control yourself

  • Project empathy

  • Communication strategies

  • Behavioural Influence Stairway

  • Control the area

  • Disengage

We look forward to tailoring training for your team