“When you work with the public, I have quickly learned that you need to be prepared for all types of behaviours. Having worked in the private sector for more than 25 years, it was an adjustment to make a transition to the public sector. In my work, we are dealing with people who are on their best behavior; however, a portion of people with who we work have ulterior motives and others with varying degrees of mental health challenges.
I had the fortunate opportunity to attend a full day training session with CWG Consulting Group Inc. Going into this session, I was not sure what to expect. The CWG team were professional, empathetic and responsive to the uniqueness of public interactions. They provided a mix of approaches in de-escalation techniques; proactive and reactive. I truly appreciated the experimental live simulations of different scenarios. It provided our team with the opportunity to act out and watch how others would act in a given public encounter. Both my staff and I walked away from the training session with greater awareness of how to proactively judge public situations to ensure the best outcomes.”